Came to this store in 2015 and bought a healthy Bichon Frise puppy. He was on sale due to it being Black Friday. Charlie (the puppy) is still going strong today! Overall the staff was friendly and the prices were good. The dogs seemed to all be in good shape and happy as ever!
Multiple dead fish in the tanks, algae growing in several, rodents that looked sickly, and don't get me started on the fact they sell puppy mill puppies, and often keep 2-3 in a small 3 foot grated cube!
This pet store sells exercise balls for Guinea pigs. This probably does not seem like a big deal to most people. Well as an experienced Guinea pig owner I have alot of knowledge about them. Running a guinea pig in a ball can break there backs. I told them that the ball could cause injury or death. They said they have to sell what customers want. Really disappointed. I won't be returning
Ignored when I enter. No other customers in the store, two employees chatting away with each other. I stood around waiting in the fish section for 15 minutes, waiting for an employee to help me buy a plant. The employee saw me and turned around to go talk to his friend. After waiting for 15 minutes (one employee at the register looking at his phone, the other talking to his friend), I left the store. Again ignored, no 'good bye,' or 'have a good night' as I walked by the employees.
Small shop. Great staff.
Never again will I return - and I have been going for years.
Went in there expecting to buy a puppy . One customer Cashing Out a puppy, no one else in store but me and my granddaughter. Rude when I asked Where the puppy came from and if it came with papers for that amount of money !!! After awhile the clerk said No, I asked and your asking that much ? I then asked where is the Breeder located at ? Iowa !!! I looked him and the lady that was shelling out $1400 or better for her puppy and I said they come from a Puppy Mill then correct. He hemmed and hawed and I said I have been getting prices from Breeder for a Maltese with papers for $800 and up and Malt-poo's $300-$500 !! Please ask questions before you purchase a puppy here ..... Why are there not more Laws that Protect these tiny animals in this State ??? Greed..
This is some of THE worst customer experience I have ever had. Not only did they flat out ignore the fact I was in the store, they didn't seem the least bit interested in the animals.
I've been to Pet World for years; mostly for fish, occasionally rodents. I've noticed the quality going down hill now for awhile, but my visit tonight has completely ruined this store for me.
Pet World is a US Pet Store based in East Rochester, New York. Pet World is located at 831 Fairport Rd, East Rochester, NY 14445, USA.
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